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Carassia's bilingual blog about unique handmade wire and gemstone jewelry, fancy goldfish & jade
Carassias zweisprachiges Blog über handgearbeiteten Designschmuck, Goldfische im Aquarium, und Jade

Saturday, July 3, 2010

Bye Bye Green Delight! - Tschüs, "Green Delight"!

Lately, I posted about maybe having made my first online sale ever -  it eventually turned out to be real! The buyer just was as unexperienced at shopping online as I am at selling on the www. After convoing a bit to and fro with her, we managed to work out how she could pay using her credit card on PayPal. You must know that in Germany, CCs are quite uncommon: granted by the banking companies only to big game, and accepted by some high-end stores only; so it mustn't puzzle you that I don't know much about how to use them. Well, another valuable learning curve for me.
Neulich habe ich von  allerersten Vielleicht-Onlineverkauf erzählt - die Bestellung war tatsächlich echt! Die Käuferin ist total unerfahren im Online-Einkauf, genau wie ich im Verkauf. Wir mussten erst einige Mails austauschen, bevor es ihr endlich gelang, über PayPal mit ihrer Kreditkare zu bezahlen. In Amerika hat ja Hinz und Kunz eine Karte, während Online-Zahlungsservices eher wenig benutzt werden; und wenn, dann eher Google Checkout als PayPal.

So, I indeed must part with my logo piece. As good an omen as it might be, I still am a little sad that it has to be. I made a matching pair of earrings for the girl or lady who ordered the pendant, to make up for the inconveniences she had to suffer while figuring how to make the payment.
Ich musste mich also tatsächlich von meinem Logo-Schmuckstück trennen. So glückverheißend dieser Verkauf auch sein mochte, war ich doch ein bisschen traurig darüber. Als Trost für die Unannehmlichkeiten während des Bezahlens habe ich ein Paar passender Ohrringe für die Käuferin gemacht, und als Bonus dazu gepackt:

Trying to remember everything I ever read about "Successfully selling your handmade jewelry online", I added an organza gift bag, some of my new "Carassia"-business cards, and a few personal words.
Ich habe versucht, alles zu beherzigen, was ich je über "erfolgreiches Verkaufen von handgemachtem Schmuck" im www gelesen habe - ein Organza-Beutelchen für den Anhänger, einige meiner neuen "Carassia"-Visitenkarten zum Weitergeben, und ein paar persönliche Worte durften nicht fehlen :-)
Jade Pendant in Gift Box

Off with it to the PO in a padded envelope, pay 8,05 EUR for registered airmail to USA, lean back and wait for the buyer to drop me a line on receiving the mailer - I felt so smug and satisfied with myself! Indeed I already mused about how to "re-invest" the sum that so temptingly showed up on my PayPal account...! ;-)
Ab damit zum Postladen, 8,05 EUR für ein Luftposteinschreiben hinblättern, zurücklehnen und darauf warten dass die Käuferin vielleicht Bescheid sagt, sobald der Brief ankommt. Was für ein befriedigendes Gefühl! Ehrlich gesagt, hab ich mir schon überlegt, wie ich den unerwarteten Geldsegen "anlegen" könnte...! ;-)

3 days later, my inbox greeted me with a note from the buyer (quote:) "Return / hi! I want to return this pendant. Because my mom didnt like." Period.
Aaaaah ok...?! Hey, she can't even have received it by now to judge in person?! Maybe showed her Mom the picture So what next? I have no return policy, but being a polite, forthcoming person (or at least wanting to leave this impression, hehe), I of course will take it back, and refund the price minus my expense for shipping.
Mainly because I hate the thought that my logo pendant would have to stay with someone who doesn't love it as much as myself!

3 Tage später. Mein Maileingang meldet (Zitat): "Rückgabe / Hi, ich will diesen Anhänger zurückgeben. Weil er meiner Mama nicht gefällt." Punkt. 
Ach jaaa?! Hey, sie kann ihn eigentlich noch gar nicht bekommen haben, um ihn live beurteilen zu können?! Naja, vielleicht hat sie ihrer Mutter das Bild gezeigt. Und nun? Ich habe eigentlich keine Rücknahme-Vereinbarung in meinem Shop gelistet. Aber da ich höflich und zuvorkommend bin (oder zumindest so wirken will, hehe), werde ich ihn gerne zurücknehmen und ihr den Kaufpreis erstatten - natürlich abzüglich meiner Portokosten!
Hauptsächlich, weil ich auf keinen Fall möchte, dass mein besonderes "Wappen"-Schmuckstück bei irgend jemand ist, der es nicht genauso sehr liebt wie ich selbst!

In a way, I am happy about the outcome. After all, I made some experiences every seller has to go through at some point: A indecisive, somewhat clumsy buyer with bad convoing manners, and the rejection of a lovingly crafted piece of jewelry! Well, tastes are different, and chosing a gift your mother will like is always quite a task.
Irgendwie bin ich ganz froh, dass es jetzt so gekommen ist. Ich konnte wertvolle Erfahrungen sammeln, für den Umgang mit unentschlossenen, schreibfaulen Kunden - und die Zurückweisung eines liebevoll handgefertigten Schmuckstücks verdauen lernen. Die Geschmäcker sind bekanntlich verschieden, und es ist immer schwierig, für die Mama ein passendes Geschenk zu finden.

Hopefully she will return the Green Delight in good shape... I promise I will honor it from now and keep the far travelled lovely as a talisman, as it apparently was meant to be!
Hoffentlich kommt "Green Delight" in guter Verfassung nach Hause zurück... ich werde es von nun an ehren, und das weitgereiste Stück als Glücksbringer behalten. Offensichtlich hat das Schicksal es so bestimmt!

6 comments:

  1. Jutta, Please know that all Americans are not like the one you dealt with. I'm sorry you had this experience.

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  2. :-) Jo! (BTW: are you any Jo I've hade the pleasure to meet before...?)
    THX for your comment, it's much appreciated!
    Of course I know - and I had no major problems coping with this special customer. The experience was surprising in a way, a tad bit annoying in some points, but mainly it was interesting - and a welcome challenge to get me to do and write the (hopefully) right things, when dealing with her. We both now have some more practice and gained valuable infos. An overall success!
    Jutta

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  3. I just got a message from her:
    "Thanks for understand. I will do more business."
    (I bet you say that to all the girls..! LOL)
    All good :-) !
    Jutta

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  4. I am Jo - winner of Aardvark Silver giveaway! I love your blog and the fact that you will be taking care of Miss Tanya in Germany. See you on FB.

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  5. Nice to meet you, Jo!
    Read about your win on Tanya's blog. Thanks for liking it here! It's quite understood that I try my best for dear Tanya - that's the "social" in social networking: meeting online, and becoming close friends in a while. She has sent so much Love and Light, it's time she gets some back! I am excited... only 8 hrs till we can hug in person at Frankfurt Airport :-)
    Jutta

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  6. Don't worry about it Jutta!.
    I've had buyers order stuff and then not paying for it and not even having the decency to reply to my convos, and recently someone commissioned a piece and never answered my convos for her approval of the finished piece or bothered to reply when I told her it was up in my shop. What annoyed me the most was that I was 'out' with a nasty virus, but still managed to finish the piece so she could buy it in time for her daughters birthday!.

    On the other hand, I have lovely customers who have returned and are a joy to work with. Warm, loving and appreciative people who sometimes tell me their life stories and who make me happy knowing they treasure my creations. The knowledge that, in some cases, they celebrate important events in their lives with my jewelry emotes me.

    You will get to know the bad side and the good side - and believe me: the good side will make it all worth while.

    Keep your brilliant green pendant - it will bring you good luck. History showed it wants to stay with its creator - one should never ignore history. ;)

    Cleo

    P.S. Aren't postal fees in Europe a killer. :(

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